developer blog
Building software,
writing about it.
Thoughts on software engineering, systems design, and the tools that make it all work. Written in Birdcar Flavored Markdown, naturally.
Recent Posts
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Breaking the doom cycle of support metrics with service level thinking
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The central, animating philosophy of Yetto and what it means in practice
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Why looking at support data in isolation leads you astray
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Why your company is already doing all hands support — just badly
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A support professional's case against take-home assignments in hiring